Connect Add-In 9.1 stop working

Forum|Forum|17 years ago
November 16, 2008
4 replies
3595 views

Hi,

Everytime one of my customer is trying to start the voice, webcam, sceen sharing, audio setup wizard or select camera the connect add-in stop working and a dialog box with the message "Adobe Acrobat Connect Add-in 9.0 r299 has stopped working" appeares.

The system settings:
Windows Vista
Flash 10.0.12.36 (I have also tried 9.0.45.0 with the same result)
Connect Add-in 9.0 r299
ESET Smart Security

We can't find anything in the nod32 log. Anyone with a solution?

Dan

This topic has been closed for replies.

S

Sean C Bengry

Participant

We are having the same problem.

Please let us know if there is a resolution (running Vista with Flash 10)

D

Derek_MacBeth

Participating Frequently

We too are experiencing this problem. WE're using XP SP3, Flash 10 & Connect Pro 6. If you run the add-in as administrator, it works as expected, but if you run as a standard user, it chokes with a Dr. Watson error. This seems to have started with one of the august of september Microsoft patches, but for the life of me, I can't figure out which one's causing it. I've tried starting with an unpatched system and working forward, and starting with a patched system and working backward, but something's not being removed appropriately. If anyone has more insight into this, I'd really appreciate it, because my company's execs are all over me on this one!

Thanks.

Derek