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NonLinearly
Participating Frequently
Jun 21, 2009 7:36 PM UTC
Question

Connect Add-in Big Problem

Hi everybody,

I am trying the acrobat connect product. Some days ago I installed the acrobat connect add-in to share my screen and everything where ok. From today for some reasons (I don not why) I can not share my screen because acrobat connect platform can not recognise the add-in and it force me to download and install it. But while add-in downloaded it appears an error message "A download error occured try to download again" and the same happen again and again. I searched adobe forums but I did not find an unambiguous answer...

Adobe is a big and a brand name company....but I am deeply disappointed...I and my team where thinking to buy this product to apply it as an e-learning system in my educational company...If we will have these unexpected problems in a productive enviroment then sorry but this solution doesn't seem reliable and professional...

And the problem still occurre...

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    3 replies

    BradCraig
    Participant
    Jun 23, 2009 3:38 PM UTC

    Hi NonLinearly,

    Can you please remove the add-in via add/remove programs.

    Then reinstall the add-in when prompted.

    This should resolve the issue.

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    NonLinearlyAuthor
    Participating Frequently
    Jun 23, 2009 5:13 PM UTC

    I have a strange behavior....I did not touch anything and....the add-in downloaded and installed (!!!) but.... I have to do it every time I use the platform (!!!).

    Also there was emerged another problem with the camera...do not appear anything but only my username when I share it.

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