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afigment
afigment
Participant
January 19, 2017
Question

Connect Add-In Crashes on Mac when sharing screen for ~15 minutes

  • January 19, 2017
  • 1 reply
  • 927 views

When using the Connect add-in to share my Mac's screen, it crashes after about 15 minutes.  Every time.   It seems to be related to having Apple's Keynote app open, but it is hard to pin down.  You don't need to be doing anything at the time of the crash — it just happens after about 15 minutes of being open.

I'm running macOS Sierra (10.12.2) with the latest add-in.  I've tried on both an iMac and a MacBook Pro with the same result.

Any thoughts?  What info might help?

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    1 reply

    Annkiit
    Adobe Employee
    Annkiit
    Adobe Employee
    January 19, 2017

    Hi,

    Sorry for the trouble.

    Can you please tell the add-in version you have currently installed? Do you already have a content (like PPTx) uploaded the meeting room?  If yes, please remove the presentation and upload again.

    Thanks,

    Annkiit

    afigment
    afigmentAuthor
    Participant
    January 20, 2017

    I am using add-in version 11.9.978.354 (Mac).  There is content loaded to the meeting room, but none of it is being used/shared at the time the crash occurs.

    I just tested today at length, and if Keynote isn't active, the add-in doesn't crash, so I think it may be related to Keynote.  I am using Keynote 7.0.5.

    Annkiit
    Adobe Employee
    Annkiit
    Adobe Employee
    January 20, 2017

    Hi,

    Yes that makes sense.  Seems more investigation is required.  Can you please contact Adobe Connect help desk?

    Contact us | Adobe

    Thanks,

    Annkiit

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