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October 8, 2013
Question

Connect Add in stop working when sharing camera

  • October 8, 2013
  • 1 reply
  • 812 views

When sharing the camera, the error message with connect add-in comes up and then the meeting is crashed.(used IE)

I've learnt that addin is only related to the function of sharing screen ,not camera.

Anyway it happened and I've tried many things like deleting and downloading the latest addin / Flash Player and using other browser as well.

Redownloading was not helpful on this matter.

Using Chrome seemed OK,  but after that, I knew other collegue still has the problem, who uses chrome.

Apparently both are not a real solution for this situation...Those ways are unstable.

Why is it happened?

Actually sharing webcam worked at the first few days, but suddenly the problem is taking place.

Please let me know if anybody know how I can handle this issue....

Thanks in advance.

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    1 reply

    sameer_puri
    Adobe Employee
    Adobe Employee
    October 8, 2013

    Hi Scarlett,

    You mentioned that there was an error that you got before your addin stopped working. Can you please let us know what exactly is the error that you are getting?

    Also, are you using Addin or browser? It is unclear from your statements above as at one place you wrote that the addin crashed and at another you mentioned you used IE and Chrome (which seemed to work fine).

    Can you also give us details about your Adobe Connect account, for instance, Connect version, Licensed/Hosted, Addin version you have etc.. Also, other info like OS, hardware specifics etc will be helpful.

    Thanks

    Sameer Puri