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A
Anonymous
November 24, 2011
Question

Connect Addin doesn't pass the "Loading Adobe Connect" on Ubuntu 11.10

  • November 24, 2011
  • 2 replies
  • 9869 views

Hello,

I want to use the Connect Addin for linux in ubuntu 11.10. But the window just show the message "Loading Adobe Connect". I've tried multiple help on the forum (clean the cache of my navigator, global settings as always, etc...) but nothing work. How can i solve this problem ?

I would be also interested by a way to have interesting debug message from connectaddin.log, how can i set it to be more verbose ?

OS

  • ubuntu 11.10
  • gnome-shell
  • 32 bits

Navigator

  • Firefox 8.0 (but 7.0 does not work either)
  • I've cleaned the cache several times

Flash player

  • Shockwave Flash 11.1 r102
  • installed on /usr/share/ubufox/plugins/libflashplayer.so and /usr/lib/flashplugin-installer/libflashplayer.so (don't know which one is used)
  • global settings are all set as "always"

Connect

This topic has been closed for replies.

2 replies

L
lanfranco33
Participant
June 4, 2012

I have exactly the same problem occurring on ubuntu 12.04.

The adobe connect diagnostic check suggest me to install only the add-in but after installed the linux 32bit version nothing change.

What cab I do?

A
Anonymous
November 25, 2011

If you are seeing that loading continuously then it usually means that port 1935 is blocked. Port 80, 443, 1935 need to be open on the firwall for you to use Adobe Connect. On this same network, are you able to use Windows or Mac to connect just fine?

Is there a firewall on the Linux PC that might have port 1935 blocked.

There is a debug mode for the add-in but you need to call into Adobe Support and they can help you diagnose this.

A
Anonymous
November 26, 2011

Hello,

Thank you for your reply.

Sadly still no luck: the connect addin window is still showing the "Loading Adobe Connect".

  • there is no firewall restriction, and other people can use addin on their computer using windows or Mac on the same network
  • i forgot to say in my first message that connect works fine in my navigator (without sharing screen of course) if I remove the connect addin application from my computer

You mentionned the need to call Adobe Support, how can i contact them to have debug messages on ?

Any other hints?

Cheers,

Julien.

A
Anonymous
November 27, 2011

You will need to go the the Adobe Support page which will load based on your country:

http://www.adobe.com/support/contact/

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