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mik13378465
Participant
Dec 22, 2016 10:55 AM UTC
Answered

Connect loading indefinitely

The connection test at Test Meeting Connection works out fine. But when I try to log in I get to a page saying "The meeting was opened in the Adobe Connect Add-in." and then get a pop-up saying "Loading Adobe Connect" which just keeps on loading.

OS: Windows 10 64-bit

Browser: Firefox 50.1.0 64-bit

Shockwave Flash Version: 24.0 r0

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Jorma_at_Knox
Jorma_at_KnoxCorrect answer
Legend
Dec 22, 2016 9:04 PM UTC

You can work around the Add-in by putting ?launcher=false after the meeting room URL (http ://yourcompany.adobeconnect.com/yourroom/?launcher=false). This will tell Connect to not use the Add-in. If the meeting launches and works, then you may need to re-install the Add-in. If it doesn't work, then you may have a firewall issue (which should have shown up in the test page).

If you need to reinstall your Add-in, you can do so by uninstalling it in the Add/Remove programs function. You can reinstall it by going into a meeting and trying to share your screen, or the installer files (requires admin access to your computer) can be found here: Adobe Connect Downloads and Updates

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8 replies

Jorma_at_Knox
Jorma_at_KnoxCorrect answer
Legend
Dec 22, 2016 9:04 PM UTC

You can work around the Add-in by putting ?launcher=false after the meeting room URL (http ://yourcompany.adobeconnect.com/yourroom/?launcher=false). This will tell Connect to not use the Add-in. If the meeting launches and works, then you may need to re-install the Add-in. If it doesn't work, then you may have a firewall issue (which should have shown up in the test page).

If you need to reinstall your Add-in, you can do so by uninstalling it in the Add/Remove programs function. You can reinstall it by going into a meeting and trying to share your screen, or the installer files (requires admin access to your computer) can be found here: Adobe Connect Downloads and Updates

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mik13378465Author
Participant
Dec 23, 2016 12:42 PM UTC

The add-in doesn't appear in the list of programs for some reason.

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Jorma_at_Knox
Jorma_at_Knox
Legend
Dec 23, 2016 4:01 PM UTC

It should show up as the Adobe Connect 9 Add-in, if it is there.

If you don't see it, then you should re-install it. You can either use the web site referenced above or you can add ?lightning=true to your meeting URL to install it.

Have you tried using the ?launcher=false parameter with the room URL to see if it works?

Can you provide a screen shot of the loading screen that you get stuck at?

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Thomas Gunter-Kremers
Thomas Gunter-Kremers
Participating Frequently
Dec 22, 2016 2:48 PM UTC

Have you tried having IT uninstall the Add-in?  That usually resolves it as it will reinstall the next time it is needed.

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