The connection test at Test Meeting Connection works out fine. But when I try to log in I get to a page saying "The meeting was opened in the Adobe Connect Add-in." and then get a pop-up saying "Loading Adobe Connect" which just keeps on loading.
OS: Windows 10 64-bit
Browser: Firefox 50.1.0 64-bit
Shockwave Flash Version: 24.0 r0
You can work around the Add-in by putting ?launcher=false after the meeting room URL (http ://yourcompany.adobeconnect.com/yourroom/?launcher=false). This will tell Connect to not use the Add-in. If the meeting launches and works, then you may need to re-install the Add-in. If it doesn't work, then you may have a firewall issue (which should have shown up in the test page).
If you need to reinstall your Add-in, you can do so by uninstalling it in the Add/Remove programs function. You can reinstall it by going into a meeting and trying to share your screen, or the installer files (requires admin access to your computer) can be found here: Adobe Connect Downloads and Updates
Already have an account? Login
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
AdChoices