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A
apple41
Participant
June 24, 2013
Question

Connect Meeting Test failed

  • June 24, 2013
  • 1 reply
  • 4900 views

In the Adobe Connect Connection Test, I am getting a fail on step 2:  Adobe Connect connection test: unable to connect.

What is actually tested in this step?  I have 2 macbooks on the same network, 1 can get in and is hosting a meeting, the other can not.  Is there an error log to be looking at that might shed light on the issue?

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1 reply

Jorma_at_Knox
Jorma_at_Knox
Legend
June 24, 2013

This means that there is no communication between your computer and the Connect server.

If you want to see the details of what happened, click on Send Results and then the Details... link.

There is likely a firewall setting, or something similar, that is preventing the one computer for communicating with the Connect server.

A
apple41Author
Participant
June 24, 2013

Thanks!  It shows failing trying to connect to 8506.  How does the client pick that port? Any place to go in and tell it to use a different port?

Jorma_at_Knox
Jorma_at_Knox
Legend
June 24, 2013

That port is for internal server communications or server to server communications in a clustered environment, not for server to user communications.

You may want to bring this to the attention of the Server Admins if this deployment of Connect is a licensed deployment, or Adobe Support to see if the root cause of this can be identified.

If you are connecting to a licensed deployment of Adobe Connect that is clustered, then there may be something happening with one of the servers or possibly the load balancer, and your one computer just happens to be connecting to the broken server.

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