Skip to main content
A
Anonymous
April 4, 2014
Answered

Connect: Unable to let users choose between phones and computer/microphones in the same call.

  • April 4, 2014
  • 1 reply
  • 400 views

I have an account set up with PGi. I checked and double checked to make sure I set it up properly, even got a guy on their end to walk me through it just to be completely sure. Yet, I'm unable to get Universal Voice to function properly. Under Audio Conference Settings, I'm not able to select both Phones and Computer for users to call in through. Rather than checkboxes, it gives me a pair of radial buttons - I can only select one or the other.

Is there some hidden setting in the back end that I'm supposed to check?

This topic has been closed for replies.
Correct answer Jorma_at_Knox

Go to Administration > Account > More settings and you will see the option to turn on using UV with the fully integrated phone bridge for each provider. With that enabled you should be able to use both at the same time.

1 reply

Jorma_at_Knox
Jorma_at_KnoxCorrect answer
Legend
April 5, 2014

Go to Administration > Account > More settings and you will see the option to turn on using UV with the fully integrated phone bridge for each provider. With that enabled you should be able to use both at the same time.

A
Anonymous
April 5, 2014

...I've been in hours of tech support and setting the line up a dozen times, watching countless tutorial videos, and it was that simple. I hate myself. Lol, thank you!

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices