Could not connect to audio/video due to restrictive firewall/web proxy settings within your network

Forum|Forum|1 year ago
October 11, 2024
1 reply
374 views

Getting the error "Could not connect to audio/video due to restrictive firewall/web proxy settings within your network" when trying to share screen or webcam. How do I resolve it?

T

TheLostPilot

Adobe Employee

Hi @marielle_p , This issue occurs when your network is blocking traffic to Adobe Connect. If you're using a VPN, try disabling it. Additionally, you can share this page with your Adobe Connect administrator to enable traffic to Adobe Connect. https://helpx.adobe.com/in/adobe-connect/firewall-proxy-server-configuration-adobe-connect.html

Adobe Connect Feature Requests: WishBreeze[at]adobe . com

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