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plainblackguy
Participant
April 11, 2008
Question

Crashes On Mac

  • April 11, 2008
  • 1 reply
  • 458 views
I put in a support request but never heard back from Adobe so now I'm trying here. Is anybody using Acrobat Connect and hosting from a Mac? I am, and I've tried from three different Macs and still get the same result: Acrobat Connect crashes after about 20 minutes or so. The good news is that everyone stays in the room so I just have to reconnect again, but it's very annoying. Any ideas?
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    1 reply

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    Kay_P
    Participating Frequently
    April 12, 2008
    Are you on OS 10.4 or 10.5? 10.5 is / was known to cause some trouble.
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    plainblackguyAuthor
    Participant
    April 12, 2008
    All of my Mac boxes are 10.5. That's a good bit of information. Is there a knowledge base article on the subject? Or some forum/blog posts? Is there anything I can do to help get this fixed?
    K
    Kay_P
    Participating Frequently
    April 13, 2008
    I am not sure if there is a KB article. There certainly should be information on this somewhere on the adobe site.
    I have seen Macs with 10.5 running fine in a meeting using the add-in and I have seen them crashing, but unpredictable. A new flash player was released a couple of days ago, 9.0.124, I would give that a try since the add-in relies on the player and maybe ping Adobe about your support request. This issue is as old as OS 10.5, I am sure they made some progress on this issue since then.
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