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maryaq
Participating Frequently
Jun 30, 2009 4:04 PM UTC
Question

Customer Support Hell

Starting hour number 4.5 on hold with support for a problem that Adobe admits is theirs.  Have talked to 4 people so far.  Tha last guy assured me that I wouldn't have to hold long for guy number 5... an hour later I'm still on hold. I now have 2 case numbers, nothing seems to help.

Apparently when my Adobe Connect license was renewed Adobe entered wrong info and now I can't administer my account without them re-setting it.

I think I'm hanging up and going to lunch.  If anyone has any ideas it would be much appreciated.  But it appears that I'm at their mercy...

Just needed to vent!

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    19 replies

    kopiesrus
    Participant
    Sep 7, 2009 7:33 AM UTC

    I too am having the same problem...di you get any remedy...please advise...

    Chris

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    maryaqAuthor
    Participating Frequently
    Sep 7, 2009 6:17 PM UTC

    I called them back about 5 weeks ago and they said they needed to fix something on their end.  Again, they admitted it was their fault.  I have left the company since then but before I left (3 weeks ago) I had heard nothing back from Adobe.  So, I'm guessing the problem is still not fixed.  Wish I could be more help!

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    kopiesrus
    Participant
    Sep 7, 2009 8:51 PM UTC

    Thanks...

    I am turning to Craigslist and posting an add for guru help...

    Chris

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