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M
maryaq
Participating Frequently
June 30, 2009
Question

Customer Support Hell

  • June 30, 2009
  • 1 reply
  • 5686 views

Starting hour number 4.5 on hold with support for a problem that Adobe admits is theirs.  Have talked to 4 people so far.  Tha last guy assured me that I wouldn't have to hold long for guy number 5... an hour later I'm still on hold. I now have 2 case numbers, nothing seems to help.

Apparently when my Adobe Connect license was renewed Adobe entered wrong info and now I can't administer my account without them re-setting it.

I think I'm hanging up and going to lunch.  If anyone has any ideas it would be much appreciated.  But it appears that I'm at their mercy...

Just needed to vent!

    This topic has been closed for replies.

    1 reply

    K
    kopiesrus
    Participant
    September 7, 2009

    I too am having the same problem...di you get any remedy...please advise...

    Chris

    M
    maryaqAuthor
    Participating Frequently
    September 7, 2009

    I called them back about 5 weeks ago and they said they needed to fix something on their end.  Again, they admitted it was their fault.  I have left the company since then but before I left (3 weeks ago) I had heard nothing back from Adobe.  So, I'm guessing the problem is still not fixed.  Wish I could be more help!

    K
    kopiesrus
    Participant
    September 7, 2009

    Thanks...

    I am turning to Craigslist and posting an add for guru help...

    Chris

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