dobe Connect Diagnostic Test

Question

We have a license on premises. We are face troubles in accessing @ Adobe Connect Diagnostic Test

https://connect.portici.enea.it/common/help/en/support/meeting_test

Particularly connectivity and speed test show bad and troubles in the connection. It seems as the connection is broken. Which could be another opportunity to suggest to the participants in our meeting to test their computer and their connection?? Thank you

Jorma_at_CoSo · Answer

It looks like maybe the configuration of the ACTS service isn't configured correctly.

Check the debug log to see if there is any clue there, as it could be a number of things. If you launch a meeting in the browser (not the desktop app) are there any issue or errors that happen?

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