Does remote access still exist in Connect v12.x?

Question

Tried to use remote access to help a client through Connect yesterday. I could get as far as seeing the client's screen, but couldn't find or activate remote access through the session.
 
Other than a cryptic note that "commands have been moved in the latest version" splash screen when I signed in, and a search that essentially gave me notes along the lines of "yeah, remote access exists but it sucks" for posts dated in 2010 and 2014, there's no later mention of whether the features still exist much less how to use remote access if it still exists. And help files are nonexistent.
 
Is remote access a deprecated feature these days? And if it's not, how do I use it with my clients with Connect v12.x?

Jorma_at_CoSo · Answer

Yes, it still exsists. Still requires the user requesting control to have Presenter level rights or higher to the Share pod. This can be done by promoting a user to Presenter or Host, or by giving them Enhanced Rights to the Share pod as a Participant. Then they'll see the Request Control button and you can approve/deny as appropriate.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded