Download Connect Recordings, Audio but no Video

Hi All

I am using the https://www.example.com/p10101010/output/filename.zip?download=zip method to download recordings from our Connect platform. (note: i am aware of the "make offline" option but this is not a good solution for me)

so, I get a .zip file with some .flv and .xml files but there only seems to be audio content, no video. The file i'm playing is the cameraVoip_0_2.flv which gives me audio, also the recordings i'm trying to download are 1.5 to 2 hours long so i was expecting much larger files than the ones that appear

from looking around the various forums it seems there should be a "screenshare.flv" file present in the downloaded zip, but its missing from my .zip... screenshot below

I have also used the Adobe Desktop client to "fetch" the files for local play back and although the quality is not great, they would be fine for my purposes.  However i can not locate the file(s) on my PC, Does any one know the path which the desktop client uses to save the files locally?

I dont think I am alone in having trouble with this issue of downloading recordings, but I have searched extensively for a fix...but no joy   😕😕

thanks in advance

Dave