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A
Akarakingdoms
Participant
May 11, 2016
Question

Edit Payment Info error

  • May 11, 2016
  • 1 reply
  • 473 views

my credit card expire. I can't add my new credit card for payments.

when I click   "Edit Payment Info" in plan information

System error

-------------------------------------------------------------------------

Server Error

Error:

We are currently unable to perform the selected action. Please accept our apologies for this inconvenience. We have been notified and are already working to correct this issue as quickly as possible. Please click your browser's back button and try this action at a later time, or take a different action.

Error Number:  PMT_000008

  

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    1 reply

    Jorma_at_Knox
    Jorma_at_Knox
    Legend
    May 16, 2016

    What product(s) are you trying to submit payment for?

    xsagep
    xsagep
    Participant
    May 30, 2016

    Probably, he asked this question about Adobe Connect Hosted Services. I have the same problem, my credit card expired and I could not update it because of new billing system update of Adobe. And now they tell me that I have to connect to a partner. I have already talked to 4 partners and no one knows how to renew my hosted account.

    It is just simple. Ok, maybe there is no online forms for updating it. But just get my new credit card info and update it with new one.

    Jorma_at_Knox
    Jorma_at_Knox
    Legend
    May 31, 2016

    You'd be surprised how often the question is about Creative Cloud, so I always try to ask.

    You can reach out to Adobe Connect Support here, Adobe Connect Help | Adobe Connect Support , and they should be able to help with your payment information while the website is still not back up.

    If you would like to speak to someone who can get your account renewed, I'd be happy to talk with you off-forum. You can PM me or email me at jorma[at]realeyesconnect.com.

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