Email notification issues

Hi Ingrid:

Is the SMTP server on the same machine or a separate machine? Do you
know if the SMTP server service went down? (check the server log).
It's possible that messages were unable to spool if the service was
down.

If it isn't external to Breeze, I would recommend opening a support
ticket so that it can be investigated further (the support engineer
will need your Breeze server logs from the time of the event as well
as more info on the vCal attachment issue that you mention below).

Please submit here:

http://www.adobe.com/cfusion/breeze/index.cfm?event=support

Hope this helps!

Jeff Von Ward
Breeze Product Support Manager
Adobe Systems, Inc.

On Tue, 18 Jul 2006 21:40:12 +0000 (UTC), "Ingrid the Great!"
<webforumsuser@macromedia.com> wrote:

>We're on 5.1 SP 2 and have encountered two different issues - both related to
>email notifications sent from Breeze.
>
> First, one of our courses had sent out an enrollment email this morning to
>some users. The issue is (a) these users were enrolled in April, and (b) many
>of these users have completed the training. The Reminder is disabled.
>And keep in mind, it is the enrollment notification email - and not the
>reminder email. And I'm not certain why, out of the blue it seems, it was
>emailed today.
>
> Second, all of our enrollment emails and meeting invite emails no longer have
>the subject populated. In addition, if we send the vCal attachment, the email
>becomes all skewed.
>
> We've upgraded to SP2 on June 12th and the 2nd issue (no subjects and no vCal
>attachments) started after June 16th. I have proof the vCal attachments and
>subject fields were working fine until June 16th. Perhaps this has to do with
>the upgrade and that the server was not rebooted until a week later.
>
> Anyone experience the same thing?
>
> Ingrid