Skip to main content
N
Nadia5EDF
Participant
May 18, 2021
Question

Error editing and viewing of recordings

  • May 18, 2021
  • 1 reply
  • 219 views

Problem editing and viewing the recordings of the last sessions. This message appears: The selected resource does not exist. Thanks.

    This topic has been closed for replies.

    1 reply

    Jorma_at_CoSo
    Jorma_at_CoSo
    Legend
    May 18, 2021

    It sounds like either the recording is corrupted or it is waiting for audio from a teleconferncing provider. If the audio for a telconferencing provider was used and the audio was recorded on their end it can take up to 24 hours for the audio to get imported to the recording. Historically it only takes an hour or less, but I'm sure there are situations where that may not be. 

     

    If the recording is corrupted, you can try reaching out to Adobe Connect Support to see if they can fix/recover the recording.

      N
      Nadia5EDFAuthor
      Participant
      May 19, 2021

      Thank you so much! I'll try to contact support. 

       

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices