ERROR MIGRATING FROM AC 9.7.5 TO 10.1
Hello all,
we have a working installation with version 9.7.5 that we want to update to version 10.1. During the installation process we get the following error messages in the log:
28 13:24:36 ERROR GenerateConfigsAction:259 - install method threw exception
2019-05-28 13:24:36 ERROR PostInstallActions:56 - postInstall method-->generateConfigsAction--> threw exceptionFailed attempt to migrate files to new version
2019-05-28 13:24:36 INFO InstallPanel:468 - run method of Stop Action method in InstallPanel threw exceptionpostInstall method-->generateConfigsAction--> threw exceptionFailed attempt to migrate files to new version
2019-05-28 13:24:36 INFO InstallPanel:264 - isValidated method started and ended
2019-05-28 13:24:37 INFO FinishPanel:201 - displayPanel method startfalse
2019-05-28 13:24:37 INFO FinishPanel:240 - displayPanel method end
2019-05-28 13:24:38 INFO FinishPanel:393 - isValidated method ends
2019-05-28 13:24:38 INFO InstallCompletePanel:93 - panelActivate method start
2019-05-28 13:24:38 INFO InstallCompletePanel:271 - postCompleteAction method start
2019-05-28 13:24:38 INFO InstallCompletePanel:330 - postCompleteAction method end
2019-05-28 13:24:38 INFO InstallCompletePanel:242 - panelActivate method finally block
2019-05-28 13:24:38 INFO InstallCompletePanel:258 - copy log file starts
2019-05-28 13:24:38 INFO InstallCompletePanel:278 - postCompleteAction thread start
2019-05-28 13:24:38 INFO InstallCompletePanel:342 - restartWindows method start
2019-05-28 13:24:38 INFO InstallCompletePanel:363 - checkURLRunning method start
2019-05-28 13:24:38 INFO InstallCompletePanel:385 - checkURLRunning method end
2019-05-28 13:24:38 INFO InstallCompletePanel:306 - URL_RUNNING =
2019-05-28 13:24:38 INFO InstallCompletePanel:308 - Open Browser =false
2019-05-28 13:24:38 INFO InstallCompletePanel:310 - INSTALLER UI =
2019-05-28 13:24:38 INFO InstallCompletePanel:390 - startBrowser method start
2019-05-28 13:24:38 INFO InstallCompletePanel:434 - startBrowser method end
2019-05-28 13:24:38 INFO SetStatusCodeAction:38 - install method starts *******STARTED SetStatusCode Action********
2019-05-28 13:24:38 INFO SetStatusCodeAction:51 - ACTION FAILED
2019-05-28 13:24:38 INFO SetStatusCodeAction:57 - ERROR: Stage Failed
2019-05-28 13:24:38 INFO SetStatusCodeAction:75 - install method end *******COMPLETED SetStatusCode Action********
2019-05-28 13:24:38 INFO InstallCompletePanel:320 - INSTALLER: INSTALL_SUCCESS--NONFATAL_ERROR
2019-05-28 13:24:38 INFO InstallCompletePanel:326 - postCompleteAction thread end
If I reboot Adobe Connect services, they continue to point to version 9.7.5 instead of version 10.1 (although a specific folder for version 10 was created during the update process).
Someone has had the same problem or can give a clue how to solve it.
Thanks
AdChoices