Error uploading to the "content" folder in adobe connect

Hello

I am trying to upload content to a folder and continue to
receive the following error, I have tried changing the name of the file and
title of the fiel when I upload and have no idea why I keep receiving this
error. The file is a valid file that is a zip file output from Captivate and
the process I follow is to do the following

• Create the playback and all necessary edits in
  Captivate
• Publish the Captivate file
• The output is a zipped file which we then upload
  to the “Content” folder in Adobe Connect
• We then set up a course in the “Training folder”
  and then link to the “content” we uploaded to the “content folder” in the step
  above

The error is:

"Your content is currently being processed. Thank you for your patience"

I have seen this error before, and have no idea what
triggers it, now that we are giving the member firms access to only their specific
folders, it would be helpful to know why this happens so we can be proactive in
preventing instead of spinning wheels when it happens. I have ensured that anyone requiring access to upload, download is added to the authors folder.

Kindly note despite the note below, the file never uploads,
as I mentioned I have seen it before and had to try so many things to get the
file up, but I prefer to know the direct cause so we can avoid in future.

Please help!