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Firegrants
Participant
Nov 25, 2020 4:24 AM UTC
Question

Error when connecting to audio bridge today. Can someone help?

When attempting to connect to audio bridge today during a webinar I encountered the following messsage.

 

An authentication error occurred. Please verify the audio settings for this meeting in Adobe Connect Central.

 

I get the same message now when I test it in adobe connect central in MyAudio Providers.

 

I have been conductiong webinars every Tuesday and Thursday since March. This audio bridge was working fine last Thursday. It works fine if I manually dial in on my phone.

 

How do I fix this?

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3 replies

karenb22578219
karenb22578219
Participant
Dec 2, 2020 8:44 PM UTC

I have had this occur when the password on the Audio bridge has changed.  The audio brdige in Adobe Connect will need to be re-created or updated to match the login for the Audio bridge.

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Jorma_at_Knox
Jorma_at_Knox
Legend
Dec 1, 2020 9:43 PM UTC

Have you reached out to the audio provider?

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FiregrantsAuthor
Participant
Dec 2, 2020 5:36 AM UTC

The error seems to have corrected itself. My webinar on Tuesday did not have any problems connecting to the conference bridge. I can only assume it was due to an update of some nature. It would be great if someone could determine a better solution for problem solving this issue in the future.

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