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M
Maureen5E2F
Participant
August 20, 2020
Question

Event Mgmt: Cannot change FROM email (admin@adobeconnect.com) using Email ALIAS

  • August 20, 2020
  • 1 reply
  • 186 views

getting desperate and aggravated! we will be emailing invites to over 200 doctors for an event; all the test emails are FROM admin@adobeconnect.com and a few even worse, Do-not-reply@adobeconnect.com. i cannot imagine busy physicians opening an email from that address. i followed intructions in an adobe tutorial video on Event Mgmt that mentions how to change the FROM and REPLY TO email addresses to an alias email address that i can create  under Event Mgmt>Event Admin>Email aliases.

doesnt matter what i create, and i can CHOOSE it within the customized email template, but when i send test emails to check, it continues to default to admin@adobeconnect.com

there must be a fix.... as i looked throguh this forum, i saw the same quesitons raised in 2014! with no resolution..... 

thanks for any quick reply!

Maureen

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1 reply

Jorma_at_Knox
Jorma_at_Knox
Legend
August 20, 2020

You are setting the Reply To email address, not the email address the invites are sent from. The invites always come from the support email listed on the server, which you can't edit with an account Hosted by Adobe. But, individuals receiving the emails will automatically reply to the email address you specify.

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