Event participants not receiving event details

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As the title says people aren't receiving the event details when we add them to an event and approve them. Not sure if it's something I'm doing wrong or if there is an issue with our admin. Any ideas?

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Vikash_Acharya

Adobe Employee

Hi LayzMC,

Are you talking about the event participants are not receiving event details via event email or what ? When you create a new event and add guest into event then all the invited guest should receive an invitaion email which contains the event details if you have enabled the email trigger while creating the event.

Thanks,

Vikash Acharya

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LayzMCAuthor

Participant

Yes that'S right event partipicipant who are being added to our events are not receiving the emails that we've customised and set triggers for e.g.approved for the event,reminder one hour before. We are adding individuals and then approving them which should start the trigger but it's not happening

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Vikash_Acharya

Adobe Employee

Hi LayzMC,

So only these two email triggers (Registration Approval and Reminder) are not working or none of the email triggers are not working for e.g. event invitation ? Also could you please confirm that SMTP server is configured with your server properly.

Thanks,

Vikash Acharya

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