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bryans48864104
Participant
July 25, 2017
Question

Export a List of Hosts from Adobe Connect

  • July 25, 2017
  • 2 replies
  • 1445 views

I am trying to export a list of Hosts in Adobe Connect and not having much success. Ideally, I would like the list to include the groups they are a part of, but I can't seem to get a simple list of ALL hosts to work.

I am going to Reports -> System Usage -> Group Usage then selecting the system group "Meeting Hosts".

The report says 52 total users, but then says the total hosts are 49. The report only lists 49 users.

The system is reporting that we have used 52 host licenses (we are under a named host pricing model). I was expecting to see 52 names on the list. Any idea where the 3 phantom hosts are? How can I get a list of all 52 hosts?

This topic has been closed for replies.

2 replies

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bryans48864104Author
Participant
March 1, 2018

Here I am again, in the same boat, still no way to do this, but I thought I would add the information that the phantom hosts turned out to be folks that have accounts with host access but have never accessed the system. They will not show up in the report I used in the original post.

For the record, when we ditch Adobe Connect (and I hope that IS a when) this will be one of the headaches that I will be happy to leave behind. Not the only one, by far, but certainly one of them.

D
davidh11561558
Participating Frequently
March 27, 2024

In case anyone is still looking, I finally found the right report.

 

Go to Administration > Account > Reports > Downloadable Reports

Click on Report Filters > Add/Remove Groups > Meeting Hosts > Save

Then click Save again and Download Report Data

Jorma_at_CoSo
Jorma_at_CoSo
Legend
July 26, 2017

I've never had much faith in the information provided in the Reports section of Connect. It seems to come up with it's own numbers that differ from the individual reports you can get elsewhere.

So... Where I would go for the list of the 52 users would be either:

  • Go to the User report to get the full list of registered users on the account and then edit/filter it in Excel to show just the users you want. This report can be found at Administration > Account > Reports > Downloadable Reports
  • In the Users and Groups section of the Admin page, Double click on the Meeting Host group and note all the individuals in that group. There is no export function, but you can see all the members of that group.
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bryans48864104Author
Participant
July 26, 2017

Thanks, unfortunately the downloadable report only lists the following fields

principal-idloginnameemailmanagertype

And all listed are type "user" so no indication on who is a registered host.

I am very familiar with the process of your second bullet point. That has been my usual approach. Just trying to avoid the drudgery that is "enhanced" by the controls being flash-based preventing a simple cut and paste. Not that I'm bitter. ;-)

I was hoping I was missing something obvious. Just need to lower my expectations.

Jorma_at_CoSo
Jorma_at_CoSo
Legend
July 26, 2017

The next best answer would be to use an API script to pull the list of users and filter them by the principal-type=live-admins. The live-admin type is the Meeting Host group members.

With reference to the Reports tool, did you have any date filters on your report? Could it be that the missing Hosts just didn't access Connect in your time period and were thus omitted by Connect?

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