Export video files

Question

I've been on the phone for hours trying to get access and additional information to our Adobe Connect account. I was given a cgsup@adobe.com email address to ask for help, but it came back undeliverable. I'd like to batch download the video recordings out of Connect and then discontinue the subscription plan. Customer support thus far has been entirely unhelpful and unresponsive. Advise please!

Jorma_at_CoSo · Answer

Batch downloading isn't really a Connect function, and even if you did batch download the Connect recordings they wouldn't be a useful collection of files. Connect doesn't record videos as MP4s, so you will either need to use the Make Offline function to create an MP4 of each recording (not likely ideal), use a screen capture tool to essentialy do the Make Offline function (also not likely ideal), or look to a third party solution to do the heavy lifing and hand you a series of MP4s (https://www.cosocloud.com/applications/adobe-connect/mp4-conversion-management).

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