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stephen.gjp.parrott
Participant
Dec 9, 2012 10:23 PM UTC
Question

FlashPlayer 11 installed get "Adobe Connect requires Flash Player 10.3 or above" . Using Windows 7

This is the way the problem appears:

So I click the download flash player and go through the steps to install. Install as directed,And yet I still get the original problem.

I have rebooted my computer to make sure that it doesn’t need a reboot to activate the files installed etc.

I have removed flash player and completely reinstalled it.

I have also visited your site and you diagnostic says I haven’t an up to date version, but I have downloadeded it. as you can see above I have downloaded it.

I am using

- Windows 7 Home edition, with Service Pack 1

- Active X version 11.5

Any ideas what the problem is?

Thanks!

    7 replies

    Pete123
    Pete123
    Participant
    Jul 8, 2014 3:51 PM UTC

    See what happen when you uncheck the ActiveX Filtering

    IE-->Tools-->ActiveX Filtering

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    acme401
    Known Participant
    Dec 10, 2012 5:45 PM UTC

    Make sure you are NOT using the 64 bit version of your browser.  That is the only time I see that error.

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    stephen.gjp.parrottAuthor
    Participant
    Dec 17, 2012 12:30 AM UTC

    Hello,

    Thanks for your reply!

    I am running a 64 bit version of Windows but does this mean that I am running a 64 bit version of the browser?

    I cannot find out how to verify if the browser is 64 bit or 32 bit.

    I have downloaded and tried to install the 32 bit version of IE but I get an error stating that this version is incompatible with my operating system.

    Any other ideas?

    Thanks!

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    Jorma_at_Knox
    Jorma_at_Knox
    Legend
    Dec 17, 2012 5:15 PM UTC

    With IE  you should have the option in your start menu to select the 32 bit or 64 bit version. I believe that Fire Fox and Chrome run in 32 bit.

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    Anonymous
    Dec 10, 2012 2:27 PM UTC

    First things first....How did you uninstall? Did you use the Flash Player uninstall utility available on the Adobe site?

    Try this first and let us know what the results are....

    http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html

    My best guess is you now have multiple versions installed.

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    stephen.gjp.parrottAuthor
    Participant
    Dec 17, 2012 12:18 AM UTC

    Hi Corry,

    First, thanks very much for your help, I really appeciate it!

    I have used the utility that you suggested and re-installed Flash-Player, rebooted and I still get the error.

    Any other suggestions?

    Thanks again!

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    Anonymous
    Dec 18, 2012 2:37 PM UTC

    Hey Stephen

    Are you Hosted or Licensed? If you have an older version of Connect there may be a problem detecting your Flash version. Have you tried installing the exact version it's requesting? You can find older versions of Flash on the net.

    And what about using other browsers? Do you have the same issue no matter what browser you use?

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