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Priya Kaushik
Participant
July 17, 2020
Question

Freeze screen on progressive meeting link

  • July 17, 2020
  • 2 replies
  • 287 views

This is to inform you that, I have been trying login to adobe connect since 2-3 hours to connect to my class link but time, and again, whenever I am clicking on that link, my screen is freezing on full progress. It is not taking me to the class group. I have also attached the snapshot of the screen to the attachments. kindly check.

Even from last few days, I am unable to hear properly due to voice breakage. Talking about connectivity, I am able to work smoothly on other apps but not adobe.

Kindly, look into this matter ASAP.

Thank you.

 

    This topic has been closed for replies.

    2 replies

    Jorma_at_Knox
    Jorma_at_Knox
    Legend
    July 17, 2020

    This is a user community forum. All of us here have no access to the back end of your account. You need to work with the organizaion delivering your live sessions or Adobe Connect Support directly. 

    https://helpx.adobe.com/adobe-connect/connect-support.html

    Ususally, audio issues and a hang at connecting is related to connectivity issues. Are you using a VPN or are there any firewall restrictions that would stop RTMP or RTMPS traffic over ports 1935 or 443 respectively?

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    July 17, 2020

    I've moved this from the poorly named Community Help forum (which is the forum for issues using the forums) to the Connect forum .

    P
    Priya KaushikAuthor
    Participant
    July 17, 2020

    kindly resolve the issue asap because I am bearing a great loss as I am missing my online sessions. 

    A
    Anonymous
    July 22, 2020

    Did you resolve this?

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