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A
Anonymous
March 30, 2011
Question

Frozen Screen Share Problem

  • March 30, 2011
  • 1 reply
  • 478 views

I have had this problems several times.  I don't know what is causing it.  I set up a meeting and have people attend the meeting and share my screen this work fine for a while in that meeting room.  The next day I go to share my screen in the same meeting room and my participants can see nothing.  The participants login fine I can see them and they can see the pods I have open but the screen is not sharing.  It acts as though it is sharing.  The Share button at the Bottom of the screen is there.  The Stop Sharing button is not there.  The Share pod is completely blank.

I have noticed that the last time I had this problem was after the install of the adobe plugin that has to be done before you can share.

Any suggestions on what my problem can be?

Could this be due to the meeting times?

The only way I have been able to fix this is by deleting the meeting and starting another.

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    1 reply

    A
    Anonymous
    April 1, 2011

    This sounds like a known bug that was fixed with the new Add-ins located here:

    http://www.adobe.com/special/adobeconnect/migration/index.html

    I recommend that you:

    1. Uninstall Adobe Flash Player

    2. Uninstall the Connect Add-in

    3. Reinstall the latest Flash Player

    4. Install the new Add-in

    5. Clear your browser cache and restart the browser

    6. Enter the meeting room and see if you run into this issue again.

    If you still have an issue, then I suggest you call into Adobe Support and get them involved in looking at your system.

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