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lowriw14208957
Participant
May 8, 2018
Question

GDPR and Connect

  • May 8, 2018
  • 1 reply
  • 963 views

Hi

We subscribed to Connect directly through the Adobe website. We need a Third Party data processing agreement with Adobe or a link to the relevant privacy notice so we can tell the users. Can you help please? Thanks

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1 reply

Tom Gunter-Kremers Clarix
Tom Gunter-Kremers Clarix
Participating Frequently
May 8, 2018

You can convert to a value added reseller, like Clarix Technologies, for the additional benefits and possible cost savings and they can assist you or you can contact Adobe support for the agreement.

lowriw92435935
lowriw92435935
Participant
May 8, 2018

Any idea how to contact them, as the support page just brings me back to this forum? Can't find a phone number anyway. Hugely annoying.

Tom Gunter-Kremers Clarix
Tom Gunter-Kremers Clarix
Participating Frequently
May 8, 2018

It's probably because you don't have an enterprise account so they think of you as someone using it for personal use.  We could convert your account to an enterprise account, which shouldn't cost any extra unless you have a freemium account.  It would also typically give you a higher capacity at a lower cost, and get you access to the support team, our free daily training and US based customer support.  You can try calling 1-800-422-3623 and see if they give you support.

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