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Joseph_Messerschmidt
Participant
Jan 17, 2012 10:29 PM UTC
Question

Grey screen when making a recording offline after save location selection

I am trying to save some meeting recordings to my local machine. I have been able to successfully save two recordings in this way, but now cannot seem to get any to work. When I click "Make offline" from the meeting recording list, the Adobe Connect window opens normally. I am given a file browser popup asking where to save the video file to, I select the location I want it to save and hit "Save" but nothing happens. The file browser closes as it should, but the Adobe Connect window is just a flat dark grey screen. I am not given a playback window, the meeting display does not appear, etc. I have tried clearing out my cache and the like, but nothing seemed to help. I have searched around on Google and these forums for a similar occurance but did not find anything that matched what is happening. Help is appreciated.

Joseph

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1 reply

Niki Wattimena
Participant
May 10, 2012 9:17 PM UTC

Hello Joseph and others,

I'm having similar issues and it goes like this. I'm an admin and have set all the rights for sharing the recording. When i push the button "Make offline" recording offline. The add-in will load and the following thing happen after i selected a location:

1. The full movie plays normal.

2. A grey screen appears and nothing happens.

3. The pods appear but stay white while the loader runs normal.

I have tried the add-in for 7.5 this didn't work. I tried to reinstalled everything Adobe Air, Flash, Connect 8 Add-in etc. I tried Explorer 9 and Chrome. It didn't work. When i tried the Adobe Connect Desktop to Fetch a recording it showed a error message, so that didn't worked either. I tried this on 3 different computers, 2 Windows 7 and 1 Windows XP install.

Btw: Playing a recording after clicking the URL works normal (normal mode), playing it in editing mode works fine also. So why is putting it offline don't work? Somebody???

Anyway, I really hope someone will come with a solution to download a recording without any errors. 

Niki

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