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August 15, 2013
Question

Help! Audio Bridge Not Working. Webinar Tomorrow!

  • August 15, 2013
  • 2 replies
  • 933 views

I can't start audio within a meeting I've already created with my audio bridge.  I'm holding a webinar tomorrow am with 12 customers and am in panic mode!  It keeps saying audio is unavailable at this time, and to retry. 

Have already run and recorded dozens of webinars w/Adobe Connect.  This is the first time I've ever had an issue starting audio within a meeting.   Have updated the Connect Add-in and Flash version just in case, but am still experiencing audio issues.  Thx.

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2 replies

August 15, 2013

Hi Doylesu,

Please let us know the meeting room URL which had issues on starting Audio conference.

Thanks

Mohit

michaeltowse-D9Wc11
Inspiring
August 15, 2013

With the risk of asking the silly question, is the bridge actually up and running at the moment or is it activated by a third-party at the time of the meeting?

August 15, 2013

It was a PGI audio profile that I set up months ago and have used for multiple webinars.  But for some reason, when I enabled Audio in my meeting (during a dry run) the option was not available!