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M
MilenaITS
Participant
October 16, 2013
Question

Help!!! High CPU usage on Connect 8 servers.

  • October 16, 2013
  • 2 replies
  • 1489 views

Hello everyone,

Recently, we upgraded our Connect servers from 8.1.1 to 8.2.2.3. Since that time almost every evening as the number of concurrent users and meetings increases so does the CPU usage on Connect servers. After all CPUs are maxed out, people are started to be disconnected from meetings in droves. Sometimes, all users in a meeting are disconnected, other times half of the users stays in while another is disconnected.

I can see that during the high CPU usage one of FMSCore processes consumes almost 80%-90% of CPU resources.

I was wondering if somebody else had the same issue and how you solved it.

Any help is appreciated,

Milena

This topic has been closed for replies.

2 replies

N
Neil_Daugherty
Participant
December 11, 2013

Yes, I am workign with connect 9 and i just figured out my issue. I had to change the video preference in the meeting to medium and ensure the audio was set to default.

M
MilenaITSAuthor
Participant
December 11, 2013

So, did you have high CPU on a client computer with Add-in or on servers?

Nikhil Sharma
Adobe Employee
Nikhil Sharma
Adobe Employee
October 19, 2013

Hi MilenaITS,

It will be great if you could provide some additional informaion and that will help me in finding the cause here.

can you confirm the value for one of the tag in application.xml here are the steps you need to follow in order to check that :

1. got to connect installation folder (on cps servers where appserv/comserv presents)

2, Open comserv\win32\conf\originhost\_defaultVHost_\Application.xml

3. can you check what is the value for following tag in that xml : <SS_DYNAMIC_CODEC>


Also it might worth atry to change the value for this tag to "false" if it is "true" currently. This will remove the disconnects you are getting and may affect on FMS CPU as well . also you need to follow this on each node .

Can you give it a try and let me know if it solves the purpose for you.

Hope this will help!!

regards

Nikhil


M
MilenaITSAuthor
Participant
October 21, 2013

There are two files Application.xml and Application.xml.install. Which one should I change?

Application.xml has this setting and it set to "false". Application.xml.install doesn't have this setting.

Thanks for your help,

Milena

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