Host Kicked Out Without Warning or Indication

Question

In the last  month or so we have experienced an issue where our meeting hosts randomly are kicked out of Adobe Connect with no warning or indication that they are no longer in the meeting.  It appears as if they are presenting, but the participants in the meeting can't see what they are sharing or hear them.  This occurs in the middle of the presentation, not when sharing begins.  They have no connection issues, and it does not kick out the participants, only the host.  On AdobeConnect 11.2 - using Standard View - PGI Audio, mostly PC speaker/mic.  Has this been seen by others?

Chris Zabriskie · Answer

I've see this.  It happense fairly rarely, but there have been a few instances of Adobe Connect system outages that make it more common at certain times.  Sometimes it's limited to device based on the connectin (not internet connection, but whatever that four-bars icon measures).  To help reduce the chance of this affecting an important meeting, I've recommended that hosts log in to multiple devices, in case they are dropped on one, they can stay in on the other.

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