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A
Andrea36506967i6ku
Participant
April 3, 2024
Question

Host unable to delete chat pod messages

  • April 3, 2024
  • 1 reply
  • 665 views

This is something that has never happened before, I think it's a bug. We are on the new 12.6 version. As host, in my live meeting, I can't delete chat messages from teh chat pod. I can reply and they go away but the delete button won't work. Is anyone else having this issue?

    This topic has been closed for replies.

    1 reply

    Astro The Goat
    Astro The Goat
    Inspiring
    May 2, 2024

    Hi,

     

    Thats not a Chat Pod, its a Q & A Pod.

     

    You may not be able to delete the message in the Q &A Pod if you don't have presenter or admin rights for the room.

     

    You can't delete individual messages from the Chat Pod - only cleat the whole chat.  

    A
    Andrea36506967i6kuAuthor
    Participant
    May 2, 2024

    We renamed the pod years ago. Adobe Enterprise Support joined us for a live session and monitored it and it is indeed a bug. They are working to correct Adobe Connect bug CONN-4152246 in the next patch. Sometimes the messages delete, sometimes they literally all just disappear and we have to ask the user to submit it again. 

      Astro The Goat
      Astro The Goat
      Inspiring
      May 2, 2024

      Thanks for the update. I will be sure to let our team of presenters and hosts know.

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