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adobetrainerguy55
Participant
Jul 28, 2013 1:03 PM UTC
Answered

How can I enable both audio options?

Right now I must choose between having attendees join the meeting by selecting one or the other - phone or computer.  How can I make it possible to allow attendees to choose between both options?

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sameer_puri
sameer_puriCorrect answer
Adobe Employee
Jul 28, 2013 3:23 PM UTC

Hi,

Are you on a licensed or a hosted setup? To allow your attendees to use either VOIP or phone, UV should be enabled on your account. You can call Adobe Connect support and tell them your requirement. They should be able to help you.

Hope this info helps!

Sameer Puri

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2 replies

sameer_puri
Adobe Employee
sameer_puriCorrect answer
Adobe Employee
Jul 28, 2013 3:23 PM UTC

Hi,

Are you on a licensed or a hosted setup? To allow your attendees to use either VOIP or phone, UV should be enabled on your account. You can call Adobe Connect support and tell them your requirement. They should be able to help you.

Hope this info helps!

Sameer Puri

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Jorma_at_Knox
Jorma_at_Knox
Legend
Jul 29, 2013 3:37 PM UTC

I believe that some providers can be set up to enable using both with the fully integrated bridge, while others require using the Universal Voice tool.

Last time I checked, PGi and Intercall could be configured to work through the integrated bridge and VoIP, but you will need to call Support as Sameer mentioned to get it enabled. MeetingOne does not have the ability to do both with the fully integrated bridge, so you will need to use the UV setup.

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