How can I fix voip audio that sounds like Mr. Roboto?

Forum|Forum|13 years ago
December 4, 2012
2 replies
853 views

I've used several versions of Breeze/Connect with many, many presenters and configurations. I've never heard someone sound robotic. The person is wired to a LAN using a new Mac. Both the headset mic and the built-in mic sounded odd. I'm not sure where to start troubleshooting. Any suggestions?

Karen 🙂

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acme401

Known Participant

I'll bet good money they were connected to the network/Internet via wireless. Its a buffering issue. Hardwired is always prefered.

K

karenhydeAuthor

Participant

He claimed he was wired.

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acme401

Known Participant

Well being hardwired does not compleatly remove network latency. Someone could have been transmitting a ton of data at the same time he was trying to talk. There really is not much you can do about this especially if it is not your network.

FYI: If you want to see how good someone's connection is, click the little green vertical line in the upper right corner of the screen. It shows your connection status. If you have the end user click that have them tell you the Latency number. If it is <100 msec they should start to buffer. Again, there is not much you can do about it, but at least you can tell them the reason why it is happening.

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Anonymous

Start by having them use different hardware. Are they connecting via usb or seperate headphone/mic plugs? What's their hardware profile? Any ability to test them on different workstation? Is the mic disabled on their camera? Lots of options to look at.

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