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E
etrucco
Participant
May 27, 2015
Question

How can I suspend the license of the product for two mounts (holiday) because of unused?

  • May 27, 2015
  • 1 reply
  • 366 views

Hi all,

my question like in subject.

Thanks and regards.

    This topic has been closed for replies.

    1 reply

    hans-g.
    hans-g.
    Legend
    May 27, 2015

    Hello,

    in my eyes you have to cancel your membership >>> see https://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html >>> see relevant headline and after the break you have to buy it again >>> see

    https://helpx.adobe.com/x-productkb/policy-pricing/membership-subscription-troubleshooting-creative-cloud.html

    On the other hand you could use by clicking through http://helpx.adobe.com/contact.html the chat (if open), I for my part had the best experiences. I quote from Adobe's employee Preran: The chat button is activated as soon as there is an agent available to help.

    Hans-Günter

    E
    etruccoAuthor
    Participant
    May 27, 2015

    Thanks Hans,

    I've taked a look at "cancel" option... but like that word say... I didn't want to loose my previous contents (recorded sessions).

    I'll try asking in chat like you indicated second option.

    BR

    Elena.

    Jorma_at_Knox
    Jorma_at_Knox
    Legend
    May 27, 2015

    The account will remain on the servers for a period of time (3-4 months if I recall) so you could cancel for a month or two and then re-activate it. But keep in mind, the account will be shut down and there will be no access to the account management or the content it contains. So if you have presentations or recordings that you want people to access while you are on holiday, then the account will need to remain active.

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