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martinp60563158
martinp60563158
Participant
May 24, 2018
Question

How can we check the ADOBE Connect performance wthin a a meeting / seminar

  • May 24, 2018
  • 1 reply
  • 419 views

Hi,

we are handling a couple of webinar meeting sessions with up to 80 participants. We are facing an unknown situation today. Qe are using a hosted version.

Member login OK

Moderator login OK

Extraordinary latency from one moderator (microhone cuts, freezing image) leads to an extreme a extreme log-off or bounce-rate. How can we check the system performance ongoing... We have made two times a rehearsal... everything was fine. Then in the live-meeting the problems raised up.

Meeting with lwebcam, using Mozilla as a browser...

Is there anyone who can give me a tip or a web-adress where we can check the delivery performance of adobe Connect.

Thanks in advance.

Martin

    This topic has been closed for replies.

    1 reply

    Tom Gunter-Kremers Clarix
    Tom Gunter-Kremers Clarix
    Participating Frequently
    May 24, 2018

    Please make sure all the hosts and presenters follow the best practices of rebooting 30 minutes-1 hour before the event and that they have all other windows closed, other than what is needed for the session.  You can always check this site for outages: Adobe Status .  You can also call Adobe in meeting support at 1-800-422-3623 Option 1.

    martinp60563158
    martinp60563158Author
    Participant
    May 24, 2018

    Thanks Tom, we did this all times. We will follow your best practices..

    Best regards,

    Martin

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