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A
Anonymous
March 8, 2012
Question

How can we create virtual classroom, webinar etc using "Adobe's Connect Pro Individual hosted" accou

  • March 8, 2012
  • 1 reply
  • 3668 views

How can we create virtual classroom, webinar etc using "Adobe's Connect Pro Individual hosted" account purchased ?

I have purchased this account in  Dec 2010 and I was able to create online virtual classroom,webinar,seminars etc but recentlt it was observed that all these options have been removed\disbaled from my account.

How can I create virtual classrooms and webinars using ACP with my account now?

Also what is exact difference in functionality of online meeting , virtual classroom and Seminars?

I have gone though documents available but the decription is not very sufficient.

Also support option for my login\account is not working.Is is that we have to pruchase support plan now and it won't allow me to create tickets like I did earlier for my issues?

Number given for support also is not working.

Waiting for faster reply .

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1 reply

Jorma_at_Knox
Jorma_at_Knox
Legend
March 8, 2012

By individual account, do you mean you purchased through adobe.com? Was it a monthly account, that has expired?

The difference between a meeting room, seminar room and virtual class room is as follows.

Meeting Room: Traditionally holds upto 100 concurrent individuals for live online collaborations.

Seminar Room: Can have 200 to 1500 "seats" for large sessions

Virtual Classroom: Has all the same functionality as a meeting room, but can also pull a training course into a share pod (and tracks all attendees' interactions) and is tied to your concurrent learner license.

You shouldn't need to purchase a support plan, but may need to re-up you account, or you can contact a Connect reseller and look at options there as well.

A
Anonymous
March 13, 2012

Thanks for reply Jorma.

Yes we have purchased account through adobe.com and it is "Acrobat Connect Pro Monthly Plan / Number of hosts: 1"

I have purchased this account in  Dec 2010 and I was able to create online virtual classroom,webinar,seminars etc but recentlt it was observed that all these options have been removed\disbaled from my account.

My question is - How can I create virtual classrooms and webinars using ACP with my account now?

Also what you mean by "re-up your account" ?

Where can I find good documentation using which I can checkout more details of all fetaures(meeting room, seminar room and virtual class) and their differences?

Jorma_at_Knox
Jorma_at_Knox
Legend
March 13, 2012

The license you purchased is for creating and running a room that can hold up to 25 individuals. The rooms can be used for whatever you want, virtual classroom, webinar, etc. Seminars are different and are only available on accounts you purchase through a reseller. You should have options for Meetings on your account, and possibly Content, but that should be about all.

Technically, Virtual Classrooms are part of the Training module of Connect, and are available through accounts purchased through a reseller, and not through adobe.com. If you have questions about your account purchased through adobe.com, you should call the Connect Support line:

Support

  • Adobe Connect Services:
    800-422-3623

By re-up your account, I mean make sure that your account is in good standing and, if needed, pay to have the account activated.

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