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neeena
Participant
Jul 25, 2013 10:51 AM UTC
Answered

How do you unmerge audio?

Hi,

When selecting the merge option to merge participant audio with their name in the attendee pod, if you make a mistake how do you unmerge the audio. For example if I merge the wrong audio with the wrong participant?

Thanks

nina

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    sameer_puri
    sameer_puriCorrect answer
    Adobe Employee
    Jul 25, 2013 10:53 AM UTC

    Hi neeena,

    Currently we dont have a way to unmerge a telephone number with a participant (that is why we give a confirmation message that you really want to merge this number with this user.. )

    Anyways, only way is to disconnect the telephony user, and re-join the audio conference and then re-merge with the correct participant.

    Thanks

    Sameer Puri

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    2 replies

    sameer_puri
    Adobe Employee
    sameer_puriCorrect answer
    Adobe Employee
    Jul 25, 2013 10:53 AM UTC

    Hi neeena,

    Currently we dont have a way to unmerge a telephone number with a participant (that is why we give a confirmation message that you really want to merge this number with this user.. )

    Anyways, only way is to disconnect the telephony user, and re-join the audio conference and then re-merge with the correct participant.

    Thanks

    Sameer Puri

    Translate
    neeenaAuthor
    Participant
    Jul 25, 2013 11:50 AM UTC

    Thanks sameer!

    Translate
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