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N
neeena
Participant
July 25, 2013
Answered

How do you unmerge audio?

  • July 25, 2013
  • 1 reply
  • 914 views

Hi,

When selecting the merge option to merge participant audio with their name in the attendee pod, if you make a mistake how do you unmerge the audio. For example if I merge the wrong audio with the wrong participant?

Thanks

nina

    This topic has been closed for replies.
    Correct answer sameer_puri

    Hi neeena,

    Currently we dont have a way to unmerge a telephone number with a participant (that is why we give a confirmation message that you really want to merge this number with this user.. )

    Anyways, only way is to disconnect the telephony user, and re-join the audio conference and then re-merge with the correct participant.

    Thanks

    Sameer Puri

    1 reply

    sameer_puri
    Adobe Employee
    sameer_puriCorrect answer
    Adobe Employee
    July 25, 2013

    Hi neeena,

    Currently we dont have a way to unmerge a telephone number with a participant (that is why we give a confirmation message that you really want to merge this number with this user.. )

    Anyways, only way is to disconnect the telephony user, and re-join the audio conference and then re-merge with the correct participant.

    Thanks

    Sameer Puri

    N
    neeenaAuthor
    Participant
    July 25, 2013

    Thanks sameer!

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