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mgilberg
Participant
Dec 20, 2012 6:28 PM UTC
Question

How to logout of Connect 9?

There is no Logout option anywhere!  Help files suggest that the Home screen has "My Profile," "Help," and "Logout" hotlinks on the Home screen, but in fact there is no "Logout" option.  I've had to restart the computer to disconnect the session.  How do you logout?

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    5 replies

    sameer_puri
    Adobe Employee
    Adobe Employee
    May 22, 2013 7:53 AM UTC

    Hi mgilberg,

    Have you logged into Adobe Connect using Single Sign On (SSO) using some other ID. If yes, you wont see the logout button in AdobeConnect, as it doesnt make sense. You need to Logout from that other ID.

    Hope that helps!

    Thanks

    Sameer Puri

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    Jorma_at_Knox
    Legend
    Dec 20, 2012 8:49 PM UTC

    The logout link is in the top right hand corner of the Connect webpage.

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    mgilberg
    mgilbergAuthor
    Participant
    Dec 21, 2012 12:44 PM UTC

    Thanks for reply...  except that it's not there.  Here's a screen print.  The Help Files say it's there, you post a screen print that shows it's there, but it isn't there for me.  Any ideas?

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    Jorma_at_Knox
    Legend
    Dec 21, 2012 4:19 PM UTC

    I would call support. They will have the access to fix your account.

    800-945-9120

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