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A
Anonymous
May 7, 2010
Question

How to use for Technical Support?

  • May 7, 2010
  • 1 reply
  • 634 views

I am using Connect Pro Meeting to connect to client computers for the purpose of computer technical support.  I have noticed that when I have remote control over their desktop and I go to an area such as Start > msconfig that I lose the ability to control their desktop.  If the user closes the System Configuration box then I regain control.  This happens also  when I right click Computer > Manage.  I suspect that this is happening because I am accessing areas of system changes.  Does anyone know how I can prevent this?  Or a workaround?  I like Connect Pro but it will certainly not work for me unless I can make system changes on client computers.  Thanks.

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    1 reply

    A
    Anonymous
    June 9, 2010

    Hi there,

    Yes indeed the Connect is very helpful for taking remote access of other computers, But in Windows 7 and Vista make a check by Disabling the UAC and then try , I am sure this will resolve the issue. please revert in case of any question.

    Thanks!

    Swetank

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