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S
stephegts
Participant
March 17, 2014
Question

I cannot edit my recording

  • March 17, 2014
  • 2 replies
  • 464 views

When I click the "edit recording" button, a message pops up saying "The selected resource does not exist."  I have been able to edit recordings in the past (as recent as one month ago) without difficulty.

This topic has been closed for replies.

2 replies

M
Maldivas
Participant
March 19, 2014

I have exactly the same problem ia a licensed Connect since 2 days ago and I didn´t change anything in the Connect Server

Jorma_at_Knox
Jorma_at_Knox
Legend
March 17, 2014

Was the recording audio done with an integrated phone bridge? If so, it can sometimes take a few hours to process and associate the audio file from the teleconferencing provider. The recording should indicate that it is not ready for viewing (and ultimately not ready for editing). Check back later in the day and you should be able to edit your recording.

S
stephegtsAuthor
Participant
March 17, 2014

No, it was not done with an integrated phone bridge and was done approximately 1 week ago.  I'm able to view the recording, but I cannot edit it.

Jorma_at_Knox
Jorma_at_Knox
Legend
March 17, 2014

I would call support, 800-945-9120, and have them look at it. Sounds like something server side has gone sideways.

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