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Anonymous
Jan 10, 2013 6:50 PM UTC
Question

I cannot get past the screen that says "loading Adobe connect" on my new Windows 8 computer. I have

I cannot get past the screen that says "loading Adobe connect" on my new Windows 8 computer.  I have logged in successfully.  I have run their test and all 4 checks came back positive.  Any tips?

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    2 replies

    Eric_Engelmann
    Eric_Engelmann
    Inspiring
    Jan 10, 2013 10:24 PM UTC

    I had this problem and discovered it was because I had a registry entry for a previous Adobe Connect addin by a different name, and the old addin was launching instead of the AC9.0x. Just in case, you might try finding any old AC addin entries and terminate them with extreme prejudice.

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    Anonymous
    Jan 10, 2013 7:39 PM UTC

    I was able to get through to telephone support (India).

    They confirmed it is a known problem to use IE10 with Adobe Connect.

    Come on Adobe!   Keep current.  They suggested Safari as a browser to solve my problem.

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