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A
Anonymous
December 11, 2012
Question

I get recurrent drops of the Audio bridge (using Meetingone) any suggestions?

  • December 11, 2012
  • 1 reply
  • 861 views

During presentations using Adobe Connect we use audio bridge for presenters, and the attendees get audio over internet.

We use Meetingone for the telephone connection.

For the last two presentations we've had the audio bridge go down repeatedly (every 10-20 minutes), it reconnects but it takes 5-10 seconds usually, its disruptive, a hassle and of course creates apoor impression. Any ideas whats causing it or how to avoid it?

Thanks

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1 reply

A
Anonymous
December 11, 2012

Licensed or Hosted? Have you spoken with MeetingOne about it at all? They are fairly experienced with their integration with Connect. I assume you are making use of Universal Voice? What version of Connect is it? And how is it reflected in the recording? It sure sounds like a Network issue, not an app issue.

A
Anonymous
December 18, 2012

Its Adobe Connect 9, with a hosted account (i.e on Adobe servers).

Yes we're speaking to MeetingOne, they are blaming the Adobe Server for dropping the connection.

I too assume we're using Universal Voice but as a mere presenter/host  I've no actual idea - could that make a difference?

We did another presentation last week (just 1 hour) and there were no connection drops ... maybe we got lucky or maybe the problem is sorted.

A
Anonymous
December 18, 2012

Well, the first thing I'd ask is how MeetingOne knows so unequivocally that it isn't a problem on their side. What they provided to you as an explanation, other than the words "It's Adobe's servers." Second, have you raised this as an issue with Adobe Support? That's what they're there for. Their monitoring is not sufficient to tell them that there is a disruption in the communication with the MeetingOne servers as its happening, therefore, they don't know there is an issue unless customers call them and tell them.

If their cluster host is not providing them with sufficient throughput, Adobe would want to know that, and again, the only way for them to find out is through complaints of users.

It sure doesn't sound like there's anything you can do about it. This is Adobe's issue to fix. I wouldn't count on it as a resolved issue simply because you were able to have one successful bridge. It's more likely there's a larger issue at hand on the Adobe side. Especially if this is a frequent issue for you.

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