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sebastianrc-YRkWrh
sebastianrc-YRkWrh
Participant
November 25, 2015
Question

I got the "the user limit for this account has been exceeded" with only one user in the room.

  • November 25, 2015
  • 1 reply
  • 827 views

Hi,

I don't know what happened but, everytime someone wants to join my meetings, there is a notification preventing them from getting into the meeting. It seems that the meeting is only for one person (which doesn't make any sense). The access rule is setted on "Everyone with the URL can join".

Thank you for your help.

    This topic has been closed for replies.

    1 reply

    Jorma_at_CoSo
    Jorma_at_CoSo
    Legend
    November 30, 2015

    You'll need to look at your Admin page to see what licensing you have and validate that it is what you expect/paid for. If it isn't you'll need to contact your reseller or Adobe Support to get it resolved.

    The most common reason for the single user meeting license is that you purchased a Seminar/Webinar room and the meeting license was enabled to allow a single person in the room. This is done to enable the Seminar functionality. If this is the case, you'll need to use an instance of your Seminar room instead of a Meeting room.

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