I have an account but can't login to Adobe Connect with it. How do I fix this?

Question

I am a user group manager and have long had a username & password that works in other areas.  I can't consistently denied access to Adobe Connect except as a guest. I would like  to be able to use Connect at meetings. How do I resolve this? Is there web page that I need to go to? I have asked to have my password sent via email but apparently my email is not in your database for Conmect. How can I get it there?

Jorma_at_Knox · Answer

The Connect user base is maintained by the organization that has the Connect deployment, not Adobe. I would recommend that you reach out to the admins of the account you are trying to access and have them either reset your password or create your account. Connect is not tied to the Adobe ID that you have.

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