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Participant
June 2, 2015
Question

I have an issue with videocam images greying out and not re-starting during an Adobe Connect meeting. How do I manage this problem?

  • June 2, 2015
  • 1 reply
  • 249 views

I have an issue with videocam images greying out and not re-starting during an Adobe Connect meeting.  How do I manage this problem as the meeting host?  I have been able to get meeting participants' videocams re-started by having them log out of Adobe Connect and then re-entering the meeting.  But that solution is annoying and time-consuming for the participant.  And it's impossible for the host and the presenter, without seriously disrupting or even ending the meeting.  I have had this happen to 4 participants so far in just 6 meetings with this platform, and it's happened to me as host twice - most recently yesterday.  What are my options, short of a re-boot?

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1 reply

Jorma_at_Knox
Legend
June 2, 2015

Have you tried having the users use the Add-in? It can help with video stability. You can add ?lightning=true to the end of your meeting URL to force the add-in. It will be installed if the user doesn't have it, and won't require admin rights.