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R
Rachelle5C60
Participant
April 13, 2021
Question

I lost audio halfway through a recorded meeting

  • April 13, 2021
  • 2 replies
  • 221 views

I have a recorded session that is approximately an hour long.  The audio was fine during the meeting and it starts out just fine during the recording, but is lost about halfway through.  Is there a way to recover the audio for the rest of the meeting?  The audio was through our Intercall phone bridge and I know that it was working with no issues during the live webinar.

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    2 replies

    Jorma_at_CoSo
    Jorma_at_CoSo
    Legend
    April 16, 2021

    I'd recommend reaching out to Adobe Connect Support to see if they can identify an issue with the recording source files. 

     

    https://helpx.adobe.com/adobe-connect/connect-support.html 


    It may also be worth checking with Intercall to see if the audio was recorded there and then you may be able to replace the bad audio file with a new one. 

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    April 13, 2021

    This is the Using the Community forum (which is the forum for issues using the forums).
    Please tell us what Adobe application you are using so that this can be moved to the proper forum for help.

    R
    Rachelle5C60Author
    Participant
    April 13, 2021

    Apologies. It was the Adobe Connect platform. 

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