Skip to main content
Rachelle5C60
Participant
Apr 13, 2021 9:24 PM UTC
Question

I lost audio halfway through a recorded meeting

I have a recorded session that is approximately an hour long.  The audio was fine during the meeting and it starts out just fine during the recording, but is lost about halfway through.  Is there a way to recover the audio for the rest of the meeting?  The audio was through our Intercall phone bridge and I know that it was working with no issues during the live webinar.

    This topic is closed to new replies. Start a new post to keep the conversation going.

    3 replies

    Jorma_at_Knox
    Jorma_at_Knox
    Legend
    Apr 16, 2021 4:40 PM UTC

    I'd recommend reaching out to Adobe Connect Support to see if they can identify an issue with the recording source files. 

     

    https://helpx.adobe.com/adobe-connect/connect-support.html 


    It may also be worth checking with Intercall to see if the audio was recorded there and then you may be able to replace the bad audio file with a new one. 

    Translate
    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    Apr 13, 2021 10:01 PM UTC

    This is the Using the Community forum (which is the forum for issues using the forums).
    Please tell us what Adobe application you are using so that this can be moved to the proper forum for help.

    Translate
    Rachelle5C60Author
    Participant
    Apr 13, 2021 10:05 PM UTC

    Apologies. It was the Adobe Connect platform. 

    Translate
    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices