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Participating Frequently
October 20, 2016
Answered

Inaccurate reports within AC Events

  • October 20, 2016
  • 1 reply
  • 317 views

When I pull an attendee report through Events, it is inaccurate.  It only lists a few people as having attended when I've manually marked more than that as having attended.  They are all accessing the correct link to attend -- they do not have direct access to the meeting room, so they must enter through the link given to them after registering.

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    Correct answer Jorma_at_Knox

    This was mentioned by another user about a month ago here (with no answer), Problem with Event Module Report​ I would recomend reaching out to Adobe Support and seeing if they are aware of the problem and if there is a fix planned. You can reach them at 800-945-9120 or Adobe Connect Help | Adobe Connect Support 

    1 reply

    Jorma_at_Knox
    Jorma_at_KnoxCorrect answer
    Legend
    October 20, 2016

    This was mentioned by another user about a month ago here (with no answer), Problem with Event Module Report​ I would recomend reaching out to Adobe Support and seeing if they are aware of the problem and if there is a fix planned. You can reach them at 800-945-9120 or Adobe Connect Help | Adobe Connect Support 

    turner123Author
    Participating Frequently
    October 20, 2016

    Thank you.  You responded faster than the support chat   (I was on the same time as searching the community and typing a question) Yes, it is bug CONN-4084456 and should be fixed within the next version.

    Thomas Gunter-Kremers
    Participating Frequently
    October 20, 2016

    This is scheduled to be fixed in 9.5.7

    Adobe Connect 9.5.7 Release Notes

    It should be in the next 3-4 weeks.