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A
Anonymous
June 14, 2017
Question

Installing Adobe Connect 9

  • June 14, 2017
  • 1 reply
  • 1464 views

I've downloaded and installed Adobe Connect 9 several times to view a webinar that was sent to me and is accessible via this add-in. The Wizard indicates the installation  was successful but I can't launch the file. Checking my list of programs on the Windows 10 menu, I can't find any indication that Connect was installed. I have a couple of other Adobe programs installed and they run without problems. Any suggestions on what the problem might be?

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1 reply

Thomas Gunter-Kremers
Thomas Gunter-Kremers
Participating Frequently
June 15, 2017

Either try internet explorer or uninstall and install from this site.

Adobe Connect Downloads and Updates

A
Anonymous
June 15, 2017

Thanks for the reply.

Before posting the message, I checked the Control Panel to see if Adobe Connect could be uninstalled but, it's not listed as a current program. The last action I took before posting the question was to try to download and install Connect from the same link you posted. The download was successful and it seemed to install correctly, as indicated by the closing message on the Wizard but it still doesn't work.

I currently use Chrome as a browser and, to be honest, would rather not use IE. I made the switch years ago.

Jorma_at_Knox
Jorma_at_Knox
Legend
June 15, 2017

Adobe Connect is not installed on your computer. It is a web-based solution and leverages either the Flash player in your web browser or the Add-in for Connect. The link that TrickThat provided has the installer for the Add-in, but it is not needed or required for attending live meetings or watching the meeting recordings.

If you are joining a live session, you only need the Add-in if you are sharing your screen, uploading a PPTX file or don't have Flash installed in your browser.

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